Job Description

Engage with us for your next career opportunity. Right Here.

Job Type:

Regular

Scheduled Hours:

40

Job Summary:

Under general direction, formulates and defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs and documents those programs. Competent to work at the highest technical level of all phases of applications systems analysis and programming activities. May be responsible for completion of a phase of a project. Regularly provides guidance and training to less-experienced analysts/programmers.

Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Description:

Job Duties

User Support: Reviews queries for performance issues, making changes as needed. Participates in the design and development of the system, as well as creation of user documentation. Monitors customer usage, upgrades enterprise wide OLAP query and reporting tools, monitors batch queries and ensures interoperability and security of various front-end components. Assist with non-routine reports in support of moderately complex process improvements.

Project Participation/Completion: Participates in projects as assigned by manager/director. Works under supervision to complete work in established timelines. Utilizes project management methodology to assist in developing project tasks and work closely with project manager to resolve issues, remove barriers and avoid delays and surprises.

Problem Solving: Assist staff with troubleshooting non-routine report related issues. Escalate highly complex report issues to the appropriate staff member.

Internal Procedures: Develop and document internal procedures.

Report Quality & Testing: Tests reports and reporting functionality in coordination with end users to assure data quality.

Business Relationship: Works with the customer/stakeholder to evaluate, plan, and develop/re-engineer current or new reports. Participates in the interdisciplinary discussion and brainstorming events to develop new functionality/workflows. 

Workflow Management: Monitors the status of all report requests daily, prioritizing as needed.

Education, Credentials, Licenses:

Associate degree.

Associate degree requirement can be waived if the candidate has four or more years of certification and experience supporting the applicable application.

Specialized Knowledge: 

Strong communication and follow-up skills. Familiarity with processes in clinical or financial departments. Detail oriented, experience researching business needs, troubleshoot issues, and capacity to re-engineer reports to meet the business needs.

Kind and Length of Experience: 

Two years of certified Epic experience supporting an Epic or other applicable application. Report writing in either SQL or Crystal.

Education: Provide education, resources and consultation to staff regarding report writing and modifications.

Performs other duties as assigned.

FLSA Status:

Exempt

Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.

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