Job Description

Job Description

Job Description

Metrasens is the world’s leading provider of advanced magnetic detection technologies. Our innovative products are designed to address deficiencies in conventional screening methods, to make us all safer and more secure. Our mission is to take great science from the laboratory and use it to create revolutionary, award-winning products which meet the real needs of our customers.

Metrasens’ core technologies have an extremely wide range of potential applications. Our growth to date has been achieved through the ability of our team to clearly identify and prioritize the areas in which our technology can make the most significant impact, solving acute problems. We embody our technology in solutions that are easy to adopt and simple to use. Innovation is at the core of everything we do – from research and development, through to customer service and training. Metrasens products are already making a real impact in a range of sectors, from medical imaging departments to correctional facilities, and we’re just getting started on our journey.

Description

We’re searching for a National Security Trainer to help our customers understand how to use and employ our products to create safer working environments across our market segments (healthcare, education, corrections) at locations across the United States. In the field, you’ll serve as one of our subject matter experts in both pre- and post-sale engagements and interface with security professionals and leadership teams in hospitals, school districts, and in county, state, federal law enforcement and correctional to advise, and recommend changes in process, and workflow to improve safety postures for all persons entering their locations. In the office, you’ll lead our efforts to develop curriculum and content for our learning management platform. This is a key part of generating economies of scale, extending our global presence and adoption of our products.

You’ll join a group of professionals who are all passionate about our cause, obsessed over the customer’s experience, and committed to the success of our teams and our organization. This is a big role for the right person, and a great opportunity to leverage and expand your knowledge and experience to help make the industry safer for all involved.

Key Elements

• Get things done – Leverage your experience, lead the way, be a catalyst and a role model
• Customer-focused – Help create sustainable processes and practices that create exceptional customer experiences
• Skilled communicator – Listen to others and find creative ways to convey ideas to all
• High integrity – Hold yourself and others accountable and keep the brand honest
• Problem solver – Proactive approach to developing solutions that will improve internal and external processes for our company, products, customers, and strategic partners

Your Roles & Responsibilities

• Train customers on the use, application, operation, workflows, and CONOPS (Concept of Operations) associated with our Ferromagnetic Detection (FMD) products virtually and on customer premises
• Assist customers in developing strategies, processes, and CONOPS that leverage our technologies and create safer operating postures
• Create and deliver clear and compelling presentations to internal and external customers and all layers of management
• Develop and deliver relevant curriculum and coursework that can be used by safety professionals, law enforcement agencies, correctional officers, and other responsible parties to prevent or eliminate threats or targeted objects from entering facilities or secure areas
• Conduct on-site safety and/or process audits, provide results and explanations that feed into customers’ continuous improvement or security programs
• Plan and organize training schedules that maximize geography and minimize single-customer visits
• Provide product quality and use case (screening approaches, CONOPS, targeted items, etc.) information back to engineering and product management teams
• Educate sales, field service, and distribution partners around applications, CONOPS, and deployment strategies
• Lead and participate in group discussions, industry forums, product demonstrations, and webinars
• Build and maintain relationships with key opinion leaders throughout the industry that influence and promote both personnel safety and industry best practices

Required Experience & Skills

• 5+ years of experience in a professional security officer role, LEA or federal, state, county, or city correctional facility
• In-depth experience with back-office processes, business process optimization, and continuous improvement methodologies and concepts
• Strong computer and analytical skills and ability to identify operational problems, perform root cause analysis, and implement changes in process, practice, and behavior to resolve
• Excellent communication and interpersonal skills with the ability to build and maintain individual relationships across the enterprise, customer base, and industry
• Comfortable creating and communicating ideas, concepts, and training to stakeholders, supporting all our customer-facing teams, and ensuring processes and support systems are scalable and meet the needs of our customers.
• Ability to thrive in ambiguous environments with a high degree of autonomy
• Working knowledge of CRM (Salesforce.com) and ERP (SAP) systems preferred
• Methodical, analytical mindset, and tendency to make data-driven decisions
• Experience working with global teams, global markets, and international business environments is preferred and would be a significant advantage

Education

• Associate degree in criminal justice preferred
• Successful completion of Correctional Officer Academy, Law Enforcement Academy, Military Police Academy, Professional Security Academy

Travel

• Up to 70% domestic travel

Location

• Nationwide

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