Job Description
Salary:
DoubleTree Cincinnati/BlueAsh is looking for their next Night Auditor.
Overview:
We are seeking a Night Auditor to join our team. The ideal candidate will have excellent guest service skills and be detail-oriented to ensure a smooth overnight operation.
Responsibilities: - Conduct night audit procedures efficiently and accurately - Handle guest check-ins and check-outs during the night shift - Respond to guest inquiries, requests, and complaints promptly and professionally - Manage phone calls and reservations with proper phone etiquette - Balance and reconcile all hotel revenue, including room charges and cash payments - Ensure the security of the property during the night hours - Assist in preparing reports for management Requirements: - Prior experience in guest relations, guest services, or night audit preferred - Strong customer service skills with a focus on hospitality - Proficiency in using front desk systems and phone systems - Ability to communicate effectively in English; bilingual proficiency is a plus - Knowledge of hotel or hospitality management practices - Attention to detail and ability to work independently during the night shift Join our team as a Night Auditor to contribute to exceptional guest experiences and ensure the smooth operation of our hotel during the night hours.
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