Night Dispatcher Job at US Foods, Inc., Phoenix, AZ

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  • US Foods, Inc.
  • Phoenix, AZ

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES  

  • Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations. Complete attendance trackers and verify that drivers are using Omnitracs properly.
  • Ensure that customer’s needs are being met in a prompt and professional manner and escalate issues (late dispatch, breakdown, other service failures) to managers and sales force. Reassign routes as needed to solve service issues , and ensure that drivers are logging in and utilizing Proof of Delivery scanner.
  • Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.
  • Visually inspect each driver’s appearance to verify that drivers are in proper uniform and have required PPE.
  • Notify the manager / supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.
  • Other duties as assigned by manager.

SUPERVISION :

  • N/A

RELATIONSHIPS

  • Internal: Drivers, transportation managers and supervisors, sales
  • External: Customers

WORK ENVIRONMENT

  • The work will take place both at a desk in an office environment and in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.

MINIMUM QUALIFICATIONS

Related Experience/Requirements:

  • Minimum one year of transportation or logistics experience.

Knowledge/Skills/Abilities

  • Strong communication skills both verbally and in writing.
  • Excellent telephone and customer service ability.
  • Math, analytical, and organizational skills with high attention to detail.
  • Strong computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
  • Excellent problem solving and critical thinking abilities to solve problems of limited scope.
  • Strong teamwork skills with the ability to support others in the department and division.

Education

  • High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

  • Prior dispatcher experience highly preferred.
  • Knowledge of DOT Hours of Service Regulations and driver logs.
  • Prior Leadership experience highly preferred.
  • Prior union experience highly desired.

PHYSICAL QUALIFICATIONS

  • Must be able to perform the following physical activities for described length of time:

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND OCCASIONALY

WALK OCCASIONALY

DRIVE VEHICLE OCCASIONALY

SIT FREQUENTLY

LIFT

1-10 lbs (Sedentary) OCCASIONALLY

11-20 lbs (Light) OCCASIONALLY

21-50 lbs (Medium) OCCASIONALLY

51-100 lbs (Heavy) OCCASIONALLY

Over 100 lbs (Very Heavy) N/A

CARRY

1-10 lbs (Sedentary) OCCASIONALLY

11-20 lbs (Light) OCCASIONALLY

21-50 lbs (Medium) OCCASIONALLY

51-100 lbs (Heavy) N/A

Over 100 lbs (Very Heavy) N/A

PUSH/PULL*1 OCCASIONALLY

CLIMB/BALANCE*2 OCCASIONALLY

STOOP/SQUAT OCCASIONALLY

KNEEL OCCASIONALLY

BEND OCCASIONALLY

REACH ABOVE SHOULDER FREQUENTLY

TWIST OCCASIONALLY

GRASP OBJECTS*3 OCCASIONALLY

MANIPULATE OBJECTS*4 OCCASIONALLY

MANUAL DEXTERITY*5 FREQUENTLY

1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)

2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)

3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)

4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)

5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

Job Tags

Full time, Shift work, Night shift,

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